The AI front desk for ultrasound & medical clinics

Never miss a
patient call.
Book every scan.

Patient calls, prep questions, a requisition to check, a booking request at 9 PM — the phone never stops, and every missed one is a lost booking or an empty slot. WhyFrontDesk answers every call, text, and email 24/7 — books exams, explains prep, checks the requisition and OHIP coverage, and sends reminders that cut no-shows — so your schedule stays full and your front desk stays calm. Built for ultrasound and diagnostic-imaging clinics — from a single sonographer to a multi-site group.

Book a 10-Minute Demo 📞 Hear it answer a call 🖥️ Try the dashboard
✓ No setup fees ✓ 14-day pilot ✓ Cancel anytime
Your WhyFrontDesk desk · live
📞 Incoming call · 8:42 PMcaptured →

New appointment request

Booked ✓
Patient
Sarah K.
Exam
Pelvic ultrasound
Coverage
OHIP
Requisition
On file
Appointment
Sat 10:30 AM
Pelvic ultrasound scan Ultrasound OHIP-covered

Pelvic ultrasound

~30 min · Hamilton

Sat 10:30 AM

24/7

Calls, texts & emails answered

< 1 min

Response time

All

Exams booked & confirmed

PHIPA

Privacy-conscious

The math of your day

60 calls a day. A full schedule.

You don't have a phone problem — you have a scheduling problem. Most calls are the same routine questions and bookings, and they bury the few that actually need a clinician. WhyFrontDesk handles all of it and hands your team a full, confirmed schedule.

60calls come in
25ask about prep, hours & coverageanswered
15want to book or reschedulebooked
12ask about results or reportsrouted
8would have no-showedreminded
↓

What actually reaches you

15exams booked & confirmed
0missed patient calls

WhyFrontDesk hands you a full schedule — booked, confirmed, and prepped. Your team steps in only when a patient truly needs them.

Every routine question and booking — handled for you.

What you actually get

Your time goes only to the patients in front of you

Every step of the visit is handled for you — capturing, answering, checking the requisition, booking, and reminding — so a prepped, confirmed patient shows up on your schedule. No phone tag, no after-hours voicemail, no patient lost to a competitor.

📞

Takes the calls

Answers 24/7 in your clinic's name, greets patients warmly, and never sounds closed.

📥

Reads your voicemail & email

Transcribes and classifies inbound messages into clean, structured patient requests.

💬

Follows up with patients

Texts back instantly and keeps the conversation moving until they're booked.

📄

Checks the requisition

Asks for the referral and health-card details, and flags anything missing before the visit.

🔁

Chases missing pieces

Auto-follows up on a missing requisition, prep confirmation, or health card — no manual nagging.

🧭

Sends prep & directions

Texts exam prep instructions, parking, and a map so patients arrive ready and on time.

📅

Books the exam

Suggests appointment times from your calendar, confirms by SMS, and sends reminders that cut no-shows.

✅

OHIP-aware intake

Confirms coverage and what a valid requisition needs — collecting only what's permitted.

🚦

Triage & routing

Flags urgent referrals and results questions to the right staff member first.

📶

Never drops a patient

Even on a noisy line, it stays warm, says the team will follow up, and texts to gather the details — so the patient is never lost.

🖥️ Try the live dashboard

Your day, on repeat

Same questions. All day. Every day.

Thirty to a hundred of these a week — and almost none of them actually need a clinician.

📞"Do I need a referral for an ultrasound?"
📞"Is this covered by OHIP?"
💬"How do I prep — do I need a full bladder?"
📧"Can you send me my appointment details?"
💬"Can we move my scan to tomorrow?"
📞"Where do I park, and which floor?"

WhyFrontDesk handles every one of these — instantly, day or night — so your front desk is free for the patients in the room.

📞 Hear the assistant handle a call

How it works

Capture → Verify → Book → Route

A practical operating layer that turns calls and emails into confirmed, prepped appointments.

📥

1 · Capture

  • Calls
  • SMS
  • Emails
  • Website booking form
  • Referrals
✅

2 · Verify

  • Exam requested
  • Requisition on file
  • OHIP / coverage
  • Health card
  • Prep needs
📅

3 · Book

  • Suggest exam times
  • Sync with your calendar
  • Confirm by SMS
  • Send prep & reminders
  • Handle rescheduling
🚦

4 · Route

  • Clean patient summary to staff
  • Flag urgent referrals
  • Route results questions
  • Keep a record for follow-up

Every exam answers for itself

"Hi, I'd like to book a pelvic ultrasound."

WhyFrontDesk instantly knows that exam — what it's for, the prep (full bladder?), how long it takes, whether OHIP covers it with a requisition, and which locations offer it — answers the patient on the spot, and texts the prep instructions and booking confirmation right then.

No hold music. No callback. No you.

📞 Hear it book an exam
Patient: "Do I need a full bladder for a pelvic ultrasound, and is it covered?"
WhyFrontDesk: "Yes — please drink about a litre of water an hour before and hold it. With a valid requisition it's OHIP-covered. I have Saturday at 10:30 AM — shall I book it and text you the prep?"
Patient: "Yes please."
WhyFrontDesk: "Done — Saturday 10:30 AM. Prep instructions and directions are on their way by text. 📲"

Your patient website

Every exam gets a beautiful page

Patients browse your exams, prep, and coverage, then call, text, or request an appointment — and every request lands on your dashboard.

Pelvic ultrasound OHIP-covered

Pelvic ultrasound

~30 min · requisition required

Transvaginal ultrasound OHIP-covered

Transvaginal ultrasound

~30 min · requisition required

Sonohysterography Self-pay / OHIP

Sonohysterography

~45 min · saline infusion

🌐 Browse a live clinic website
Booking request

From 8:30 PM call to a booked scan

A patient calls about a pelvic ultrasound at 8:30 PM. The assistant confirms the exam, checks for a requisition, explains the prep and OHIP coverage, offers appointment slots, and texts a confirmation with the prep instructions.

Structured output

  • ✓ Patient name & phone/email
  • ✓ Exam requested
  • ✓ Requisition status & coverage
  • ✓ Preferred appointment time
  • ✓ Prep instructions sent
  • ✓ Recommended next action
Urgent referral

From a STAT requisition to a same-day slot

A referring office sends an urgent requisition after hours. The assistant recognizes the urgency, checks the exam and prep, offers the earliest slot, flags it to your on-call staff, and logs a clean request you wake up to, already routed.

Structured output

  • ✓ Referring physician & patient
  • ✓ Exam & clinical urgency
  • ✓ Requisition received
  • ✓ Earliest available slot
  • ✓ Escalation to staff (if STAT)
  • ✓ Request logged & routed

Fewer no-shows, handled overnight

Every request triaged, booked & confirmed

A patient or referring office reaches out by call, text, or email. WhyFrontDesk works out how urgent it is, checks the requisition and prep, and books it — so urgent referrals are seen sooner and nothing slips through.

📥

1 · Intake

Identifies the patient and exam and captures the requisition, coverage, and prep needs — 24/7, in your name.

🧭

2 · Triage

Judges urgency — a STAT referral is flagged; a routine scan is slotted into the next window.

📅

3 · Book

Offers the right slot, syncs your calendar, and confirms by SMS; your on-call staff is notified for anything urgent.

🔔

4 · Confirm & remind

Sends prep instructions and timed reminders, handles rescheduling, and can fill a cancellation — you approve anything you want to.

🚨 STAT / urgent referral

Flagged and offered the earliest slot; your on-call staff is notified right now.

⚠️ Time-sensitive

Booked within 24–48h; the patient is sent prep and reminders.

🗓️ Routine

Scheduled into your next available window — confirmed, prepped, and reminded.

Features

From first call to OHIP claim — one AI back office

Not just a front desk. WhyFrontDesk runs booking, reminders, billing, and the paperwork — end to end.

📥

Capture & verify

  • ✓ 24/7 calls, texts & emails
  • ✓ Requisition & coverage check
  • ✓ Missed-call recovery
  • ✓ Website booking capture
📆

Book & fill the schedule

  • ✓ Calendar-aware exam booking
  • ✓ Confirmations & reminders
  • ✓ Prep instructions sent
  • ✓ Reschedule flow
🔔

Reminders & no-shows

  • ✓ Automated SMS reminders
  • ✓ Prep confirmations
  • ✓ Waitlist fills cancellations
  • ✓ Fewer no-shows
💳

Billing & OHIP claims

  • ✓ Draft OHIP claims from exams
  • ✓ Coverage & eligibility checks
  • ✓ Self-pay invoices & receipts
  • ✓ Missing-piece flags
📝

Intake & documents

  • ✓ Patient registration & health card
  • ✓ Requisition upload
  • ✓ Consent forms & e-sign
  • ✓ Secure document folder
🧭

Autopilot

  • ✓ One ranked to-do list — most urgent first
  • ✓ Replies & reminders drafted for approval
  • ✓ Flip on auto mode — it acts for you
  • ✓ You stay in control of every rule

Built to protect patient privacy

Private by design — you stay in control

WhyFrontDesk collects only what's needed to book and prepare an exam, shares personal health information only with your authorized staff, and never gives a diagnosis, medical advice, or interprets results — every clinical decision stays with a clinician.

✓ What it does

  • Collects name, contact, exam & requisition details
  • Explains prep & logistics
  • Confirms OHIP / coverage eligibility
  • Sends reminders & confirmations
  • Hands your staff a clean summary

✕ Never does

  • Give a diagnosis or medical advice
  • Interpret images or results
  • Share health information with anyone but your staff
  • Make clinical or triage decisions on its own
  • Store health-card images

WhyFrontDesk is PHIPA-conscious: it gathers only permitted information, applies no clinical judgment, and every flow should be reviewed with your privacy officer before use — the clinical decision is always a clinician's.

Who it's for

Built for the clinics drowning in calls

If bookings, prep questions, requisitions, reminders, and results calls run your day, this is for you.

🩺

Ultrasound & diagnostic imaging clinics

Teams booking exams and fielding prep and coverage questions all day with no full front desk.

🏥

Women's health & specialty clinics

Practices tired of missed calls and no-shows — who need every booking, requisition, and reminder handled, day or night.

📞

Multi-location & high-volume clinics

Busy clinics losing patients to voicemail and slow callbacks — where fast booking fills the schedule first.

From a single sonographer to a multi-site imaging group — serving Hamilton, Burlington, Oakville, Ancaster, Dundas, Stoney Creek, and Waterdown, and across Ontario.

Low-risk start

Try it on your after-hours calls

14-day pilot includes

  • ✓ One phone number or forwarding setup
  • ✓ One email inbox or alias
  • ✓ Your exam menu on a booking website
  • ✓ Intake & requisition collection
  • ✓ Daily summary report
  • ✓ End-of-pilot metrics

What we measure

  • • Calls answered
  • • Exams booked
  • • Emails classified
  • • Reminders sent
  • • No-shows avoided
  • • Requisitions collected
  • • Avg response time
  • • Admin time saved

Booking is just the start

One AI front office for your whole clinic

Every visit runs the same workflow — inquiries, bookings, requisitions, prep, reminders, and results questions. WhyFrontDesk runs that front office today, and grows with you into recalls, follow-up imaging, billing and OHIP claims, and multi-site coordination — across your whole clinic.

Front desk → Booking & reminders → Billing & OHIP claims → Multi-site clinics

Pricing

Simple pricing, by the clinic

One flat monthly price per location — with unlimited calls, texts, and emails. No per-minute charges, no per-call surprises. It costs a fraction of an answering service or a front-desk hire, and scales as you add rooms and locations.

Starter

$199/clinic / mo

Solo or single-room clinic · unlimited calls, texts & emails

  • ✓ 1 dedicated phone line included
  • ✓ 24/7 call & SMS capture
  • ✓ Booking website (WhyFrontDesk subdomain)
  • ✓ Prep texts & reminders
  • ✓ Live dashboard & inbox
  • ✓ Voicemail & email reading
Start free pilot
★ Most popular

Pro

$349/clinic / mo

Up to 4 exam rooms / providers · unlimited calls, texts & emails

  • ✓ Everything in Starter
  • ✓ Calendar booking & SMS confirmations
  • ✓ Requisition request & follow-up
  • ✓ OHIP claim drafts
  • ✓ Booking website on your own domain
  • ✓ Consent forms & e-sign
Start free pilot

Scale

Custom

Multi-location imaging groups · volume pricing · unlimited calls, texts & emails

  • ✓ Everything in Pro
  • ✓ Multiple numbers & locations
  • ✓ Owner / location reports
  • ✓ Priority routing & support
  • ✓ EMR / RIS integrations
  • ✓ Custom workflows
Talk to us
One price, everything included. Every clinic covers unlimited normal-use calls, texts, and emails — booking, prep, requisitions, reminders, and intake. No per-minute or per-message fees, ever. No setup fees · 14-day pilot · cancel anytime. Phone lines. Every plan includes one dedicated number per location. Need more — a second location or team? Add lines for $10/mo each. Hospital or multi-site group? Talk to us for volume pricing. Fair use applies — we only reach out if a line sees abnormal, robocall-level volume.

Try it yourself

Call and ask to book an ultrasound — or ask about prep and OHIP coverage. It's exactly what your patients get. Then click into the live dashboard to see the appointment it creates.

📞 Call the demo line 🖥️ Try the live dashboard 🌐 See a patient booking site

Tap the number to reveal & call — it reaches the same assistant and dashboard your patients would.

FAQ

Frequently asked questions

Get started

Book a 10-minute demo

See how it handles your patient calls and bookings — or start a 14-day pilot on your after-hours line. I'm the founder; I'll set it up with you.

📞 Try the demo number
Tap to reveal
No setup fees 14-day pilot Cancel anytime

For chest pain, difficulty breathing, severe bleeding, or any medical emergency, call 911 immediately. This service does not provide medical advice.

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I'll reach out within a day.

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