Privacy Policy

Last updated: July 2026 · WhyFrontDesk (16891489 Canada Inc.)

This Privacy Policy explains how WhyFrontDesk ("we", "us") collects, uses, and protects your information when you contact us by phone, text message (SMS), email, or through our website and listing pages.

Information we collect

We collect only what you share with us when you reach out about a rental or a home purchase/sale: your name, phone number, and email address, and the details of your inquiry (for example the property or area you're interested in, budget, move-in or purchase timeline, and preferred showing times). If you upload documents to a secure link we send you, we collect those files to process your application.

How we use your information

We use your information solely to respond to and manage your inquiry: to answer your questions about listings, book and confirm showings, follow up about your request, and — for rentals — collect and verify application documents. We do not use your information for unrelated purposes.

Text messaging (SMS)

When you call or text our published number, we may reply by SMS to help with your inquiry and to confirm showings. We do not sell or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

How we share information

We do not sell your personal information, and we do not share it with third parties for their marketing. We use trusted service providers only to operate our service — for example a telecommunications provider (Twilio) to deliver calls and texts, and secure cloud infrastructure (Google Cloud / Firebase) to store your inquiry — and they process your data only on our behalf.

Data retention

We keep inquiry records only as long as needed to serve you. Sensitive application documents (such as ID and proof of income) are automatically deleted shortly after an inquiry is closed.

Your choices

You can opt out of text messages at any time by replying STOP. To ask what information we hold, or to have it corrected or deleted, contact us at the address below.

Contact us

WhyFrontDesk (16891489 Canada Inc.)
Email: support@whyfrontdesk.com